Our goal is ensure your satisfaction with your purchase.
Our order cut off time is 2:00 pm (PST)
All orders are shipped within 1-2 business day (48 hours) Monday – Friday 9:00 am to 5:30 pm (PST)
The shipping method "Pick up in store" option for the customers who will come to our location to pick up their order.
We can ship products anywhere in the United States and internationally using the shipping method you choose. In the case of large bulky or very heavy items, please contact us at firstname.lastname@example.org, we can ship via selected LTL trucking companies.
Any discrepancy, including wrong items or missing items, should be reported to Gold-Up USA within 24 hours at email@example.com or call us at 510-887-6987. Product photos may be required for verification.
If you order an out-of-stock item from us, we will email you when we expect that product to be available. You will be among the first to receive the item. Gold-Up USA will not charge your credit card for back-ordered items until we ship your order. No additional shipping and handling charges will be added when your order ships.